anyyvibe Store Return & Refund Policy

Return Window

anyyvibe Store gladly accepts returns initiated within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the handling instructions provided with the product
• Merchandise sent back after the 30-day return window without prior written authorization from anyyvibe Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the assigned RMA number clearly and legibly on the exterior of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may encounter substantial processing delays. anyyvibe Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once anyyvibe Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo evidence submitted upfront), the refund is processed within 1–2 business days of claim approval. Depending on your financial institution's processing times, please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement. Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are issued directly by anyyvibe Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain incorrect items, or differ from its description, please contact us within 7 days of delivery with clear photos of the issue, your order number, and details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error made by anyyvibe Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by an anyyvibe Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.